Welcome to Citizen Self Service

This site will be upgraded and have a new URL on Tuesday June 20, 2023. The new URL will be https://www.municipalonlinepayments.com/cityofstaugustinefl You will need your account number and customer number to register your account on the new upgraded site. Please call our office at 904-825-1037 if you have any issues. Welcome to the City of St. Augustine's on-line payment system!

Utility bills, Business Licenses and General Billing invoices may be paid here. Parking tickets cannot be paid on-line at this time. (But keep checking back!)

Click "Register" to sign up for a new account (only required for access to Utility Billing)

To link your Utility Account, click "My Account" at the top right of your screen. Then select "Link Account" under the Utility Billing Account option. You will need your Utility Account number and your Customer Identification Number (CID). If you don't have those, contact us at UtilityBilling@citystaug.com.

Visit the "Resources" area at the top right for 1) Current Water and Sewer Rates, 2) Information about setting your account for automatic bank drafting, 3) Applications for Service, and 4) Application for a new Use Permit.

Our "Online Privacy Statement" may also be found by visiting "Resources".

Log in to access

  • Business License
  • Utility Billing
  • General Billing